Frequently Asked Questions

How Do I Know Your Product Works?

We stand behind our nanoemulsion delivery system. We’ve tested it in the lab to verify our hemp gets in the blood faster and at higher levels than other hemp products.

What is Nanoemulsion?

Nanoemulsions are microscopic single-to-multi-layer spheres made of phospholipids for rapid and sustained hemp absorption.

Is Hemp Legal?

Hemp products containing active diols are legal in 50 states and over 40 countries.

Are Your Hemp Extracts Compliant With the 2018 Farm Bill?

Yes, our hemp extracts contain less than 0.3% THC in accordance with federal law.

Does Your Hemp Have Psychoactive Effects?

Though hemp promotes changes in brain chemistry, the standard recommended dose of our hemp extracts does NOT have psychoactive effects.

Is Your Hemp Genetically Modified?

No, our hemp extracts are extracted from non-GMO hemp farms in Colorado.

How Is Your Hemp Extracted?

To ensure maximum potency and quality, we use a high-pressure CO2 extraction process.

What About Pesticides?

Our hemp plants are pesticide-free, grown using organic farming practices in the high altitudes of Colorado.

Are Your Products Gluten-Free?

Yes, our hemp extracts are gluten-free.

What Do You Test For?

Our products are tested to maintain compliance with federal and state definitions for hemp products.

How Do I Contact Customer Service?

Email your questions or comments to Your email will be responded to within one business day.

What Are Your Business Hours?

We are available to help you with your order Monday through Friday from 10 am to 10 pm EST, excluding holidays.

What If I Wish to Place a Large Order?

For bulk shipments in excess of 200lbs, additional shipping options can be obtained via Customer Service.

Can I Change My Order Once It Has Been Placed?

No, changes cannot be made to your order once it is submitted.

What Is the Currency Price of Items Online?

Prices online are set in US dollar and all purchases made through our store will be in US dollar currency.

How Do I Pay For My Order?

We accept Visa, MasterCard, Discover and American Express, as well as debit cards with Visa or MasterCard logo.

When Does My Credit Card Get Charged?

At the time you place your order, we’ll charge your card for the total amount including all applicable taxes and shipping charges.

Does My Billing Address Have to Match the Address On File With the Credit Card?

Yes. For credit card verification you must enter your billing address exactly as it appears on your credit card statement. However, the shipping address you wish ship to does not need to match your billing or credit card address.

How Long Will it Take to Process My Order Before it Ships?

All stock items, with current product availability, will fulfill within 2-3 business days.

What If an Item Is Out of Stock?

If an item(s) is not in-stock at the time your order is fulfilled, the item(s) will be removed from your order and the remainder of your order will ship. You will receive an email notification upon shipment, referencing those items that were fulfilled, as well as those item(s) removed. The amount originally authorized on your payment will be adjusted accordingly and only reflect those item(s) fulfilled. To check on the status of your order, login and go to your order in MY ACCOUNT or contact our support team.


The recipient of shipments outside of North America will be responsible for paying duties and taxes upon receipt. Customs policies vary among countries, please contact your local customs office for additional information.

Custom charges are applied due to international trading standards/requirements and are not solely implemented by our shipping policies.

Can I Ship My Order to My P.O. Box?

Yes, but only the U.S. Postal Service can deliver to a P.O. Box. UPS and FedEx cannot deliver packages to P.O. Boxes.

Can I Ship to More Than One Location On One Order?

There is a limit of one “ship to” address per order.

Why Didn’t I Receive My Order This Weekend Even Though I Selected an Expedited Service?

Expedited (Overnight and 2-day delivery) shipments are delivered Monday through Friday ONLY and are dependent upon product availability and order process time on customized items. Overnight orders placed by NOON CST Friday will arrive on MONDAY. 2-Day Air Orders placed by NOON CST Friday will arrive on Tuesday. Please be certain to give a physical ship-to address (no P.O. boxes) for expedited shipments.

*Shipping Transit Times*

Domestic Shipments

  • Economy – 5 to 7 business days from product availability
  • Ground – Up to 4 business days from product availability
  • 2nd Day – Up to 2 business days from product availability
  • Standard Overnight – 1 business day from product availability

International Shipments

  • International Economy – Typically 7 to 15 business days from product availability (depending on country)
  • International Priority – Typically 5 to 7 business days from product availability (depending on country)
  • International Mail – 3 to 4 weeks from product availability
  • Canada Economy – 5 to 10 business days from product availability
  • Australia Economy – 7 to 15 business days from product availability
  • UK Economy – 7 to 15 business days from product availability
*Transit times do not include order processing times*

What Is DHL International Mail?

DHL International Mail is a service that DHL provides to ship internationally using the local postal service.

How Does DHL International Mail Work?

A DHL courier will pick up your order and take it to a DHL mail sorting facility. The postal agency sorts, stamps and transports your mail directly to the appropriate foreign postal authorities. The foreign postal authorities deliver your mail.

Should I Ship to My PO Box When Using DHL International Mail?

Yes, please use any address that can accept postal mail. If your destination cannot accept mail, then you will need to use your PO Box or another DHL service.

How Long Does DHL International Mail Take For Delivery?

Please allow 3-5 business days to process your order then 3-4 weeks for delivery. With any postal service, weather and customs may delay your order further. Use DHL International Mail to send materials that are less time-sensitive than those you would ship using DHL shipping services.

Will I Receive Tracking Information If I Ship With DHL International Mail?

No, since your order will be shipped via the postal service, there will not be any tracking information.

Production and Shipping Time Example:

  • 2nd-day shipping (3 – 5 business days) to produce/fulfill
  • +2 business days for shipping (5 – 7 business days)
  • Custom banners and specialty items (7 – 10 days)


What Is the Policy On Returns?

ALL items on this site are FINAL. Any damaged/defective items must be submitted within 30 days after the product has been received. For packages lost in transit, all claims must be submitted no later than 30 days after the estimated delivery date. Returns will be processed within 10-14 days of receipt.

What Is the Return Shipping Adress?


960 S. Broadway Suite 120

Hicksville, NY 11801
ATTN: Customer Support

My Account

How Do I Log Into the MY ACCOUNT Section?

In the cart, click “My Account” at the top of the page.

Do I Have to Create an Account to Place An Order?

No, you do not. You can check out as a guest (see question below).

Can I Check Out As a Guest?

When placing an order for any virtual content (e.g. digital downloads or subscriptions) an account must be created at the time of checkout to allow access to the download purchased.

Guest checkout is available for orders that consist of only physical products. Keep in mind that no order history or reorder option is available when using guest checkout, as no account is created.

Can I Change My Email Address or Billing and Shipping addresses for MY ACCOUNT?

Yes, simply click on “My Account” at the top of the page, enter your updated information, and click the “Update” button.

Does the System Remember My Last Order?

Your account will have your previous orders on file for future reference.

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